BEFORE YOU START TYPING
Many questions are answered here:
Returns & exchanges
You can find everything about returns, deadlines, and the process here.
Delivery time for your order
You can find the estimated delivery time in your confirmation email under “View order”.
FAQ - frequently asked questions
We’ve compiled clear answers to the most frequently asked questions for you.
CONTACT
If you can't find an answer to your question using the links above, feel free to send us a message. We'll respond within 1-2 business days.
Contact us by phone
Feel free to call us if you have any questions or want to order by phone. We are available during our service hours.
MONDAY - THURSDAY | 9:00 AM - 4:00 PM
CALL HERE
LEARN MORE
Do you want to learn more about us? Here you will find insights into our values, our materials, and what drives us.
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EXHIBITIONS
Jan exhibits at many locations in Germany at craft markets, country fairs, and trade shows. You can try Earcuffs and get personal advice. Maybe Jan will be near you soon.