Since some of our pieces are made to order, please consider our delivery times to ensure your gifts arrive on time for the celebration.

The delivery times are individual for each piece of jewelry. You can find them on the respective product page, in the shopping cart, and in your order confirmation: as soon as you click on "View order," the planned delivery time will be displayed again.

If you order several pieces of jewelry with different delivery times, the latest date always applies. Your order will be shipped together as soon as all pieces are ready. If a partial delivery is desired, we can implement this if possible. Please contact us early for this.

All delivery times are carefully planned. However, delays can occasionally occur. For example, if the gold-plating process takes a little longer or our shipping partner DHL delivers later due to a high volume of parcels. 

NELLA & SINA is run by a small team. If one of us gets sick, unfortunately, we can’t always cover for them, which may lead to delivery delays. We take great care and put personal effort into every single order, and do our best to get your piece of jewelry into your hands soon. Thank you for understanding if, despite all our efforts, it takes a little longer. If your delivery is delayed, you’ll see this directly in your order overview, which you can access by clicking “View order” in your order confirmation email.

Did you perhaps overlook the delivery time when ordering? A planned delivery time of 2-4 weeks is not unusual. We make many of our jewelry pieces only to order. Especially the handcrafted collections and gold pieces require time. If you order several jewelry pieces with different delivery times, the latest date always applies, as we ship your order together as soon as everything is ready.

The planned delivery time is transparently displayed in several places with us: on the respective product page, in the shopping cart, and in the order confirmation via the "View Order" button. It is also visible in your customer account. Our jewelry pieces are created with great care, so we ask for a little patience. As soon as your package is on its way, you will receive a shipping confirmation with a tracking number.

This notification appears in our shipping provider’s app as soon as DHL has received the shipment data. If you use the DHL app, it may appear there automatically as soon as we create your shipping label in preparation for dispatch.

Haven’t received a shipping confirmation email from us yet? Then your package is still with us, and your order has not yet been completed. We make many of our pieces of jewelry by hand. The careful craftsmanship and the currently high volume of orders determine the delivery time. So even if the DHL notification was sent a few days ago, that does not mean your package is already on its way.

You can find your estimated delivery time before ordering on the product page and in your shopping cart. After placing your order, you can check it anytime in your order confirmation email by selecting “View order”. The early DHL notification does not change this timeframe.

As soon as we hand your package over to DHL, you’ll receive our shipping confirmation email with your tracking link. It may then take up to twelve hours for DHL to update the tracking information. So please refer to our email for the actual dispatch status.